Terms and Conditions

Glen Innes Visitor Information Centre

PO Box 61

Glen Innes NSW 2370

tourism@gisc.nsw.gov.au

TERMS AND CONDITIONS

Travel arrangements and prices detailed on this www Internet site are provided and coordinated by the Glen Innes Visitor Centre. The Glen Innes Visitor Centre has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.

Sales of services as contained in this publication are made by Glen Innes Visitor Centre, only as an agent for the person, business or company providing the

services. Glen Innes Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how Glen Innes Visitor Centre handles and protects your PII in accordance with commonly accepted privacy principles.

Glen Innes Visitor Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to tourism@gisc.nsw.gov.au or sent via postal mail to:

Glen Innes Glen Innes Visitor Centre

PO Box 61

Glen Innes NSW 2370

WHAT INFORMATION WE COLLECT

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Glen Innes Visitor Centre collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with Glen Innes Visitor Centre.
• Contact tourism@gisc.nsw.gov.au
Glen Innes Visitor Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION

Glen Innes Visitor Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.gleninnestourism.com may be used to:
• Purchase Glen Innes Visitor Centre products or services
Information collected when you purchase from Glen Innes Visitor Centre is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

WHO WE SHARE YOUR INFORMATION WITH

Glen Innes Visitor Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Glen Innes Visitor Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Glen Innes Visitor Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.gleninnestourism.com.
• Legal obligations
Glen Innes Visitor Centre may be required by law to disclose information provided by you to Glen Innes Visitor Centre for the purposes of obtaining products or services from Glen Innes Visitor Centre. Glen Innes Visitor Centre may also disclose information against someone who poses a threat to Glen Innes Visitor Centres interests (such as customer fraud) or whose activities could cause harm to others.

HOW YOU CONTROL AND ACCESS YOUR INFORMATION

Glen Innes Visitor Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to Glen Innes Visitor Centre in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by Glen Innes Visitor Centre please contact us.

Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Deposits
Payment is due within 72 hours of receiving written confirmation from Glen Innes Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy

Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract AUD$22.00 (inc. GST). Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

Tours

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

DISCLAIMER
All information on this web site is correct at time of publishing. All companies listed are members of the Glen Innes Visitor Centre.

This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.

Glen Innes Visitor Centre makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and Glen Innes Visitor Centre shall not be responsible for the propagation of computer worms or viruses transmitted from the site.